Support & Contact Information

- Technical Support: [email protected]

- General Inquiries: [email protected]

Dealer & Partner Support

Authorized dealers may handle warranty claims on behalf of customers. Zentron provides training, parts supply, and technical resources to ensure fast turnaround and high service quality at the local level.

Users can also submit feedback and contact our European agents through our ZSYNC app.

Step 1:

Connect your device to the ZSYNC app, then navigate to the "About" page. Find the submenu "Feedback" under Support.

Step 2:

Tap on "Feedback" to report any issues you encountered or to share your valuable experience using our products. Our team is here to help and will respond promptly.

At Zentron, we value your experience. You’re welcome to share any feedback regarding product usage, technical issues, or suggestions for improvement. Our professional technical support team is committed to responding within 24 hours.

Register Your Device – Zentron 3-Year Warranty with 5-Day Service Commitment

Zentron proudly offers a 3-Year Warranty paired with a 5-Day Service Guarantee. If your Zentron device experiences a defect under normal use during the warranty period, we will repair or replace it at our discretion. Should we be unable to service your unit within five business days of receipt, you’ll have the option to receive a replacement product of equal or greater condition. Prefer to wait for your exact device? We’re happy to accommodate.

Our warranty is fully transferable and follows the product-not the original purchase. The warranty period begins on the date of sale to the dealer. Coverage excludes cosmetic wear, intentional or accidental damage, theft, loss and misuse. Modifying, opening, or tampering with your device, including damage or alteration to the serial number, Voids this warranty.

Prior to sending in a unit, customers must obtain an RMA. Product must be shipped to Zentron at the customer’s expense, and we will cover return shipping. Zentron is not responsible for damage or loss during inbound shipping. For assistance, please contact us at [email protected]